371: Scenes From a Mall - This American Life
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00:00 00:00 Transcript Share This American Life Life Partners How to Listen Episodes Recommended About Overview Staff Announcements Fellowships Jobs Music Make Radio On The Road FAQ Submissions Merch Contact Us Our Other Shows Merch Follow Us Life Partners Subscribe to our newsletter Full episode Toggle Audio and Transcript Sync Transcript | Episode #371 | December 10, 2010 371: Scenes From a Mall Note: This American Life is produced for the ear and designed to be heard.
00:00 00:00 文字记录 分享此 美国生活 生活伙伴 如何收听 剧集 推荐 关于 概述 员工公告 奖学金 工作 音乐 在路上制作电台 常见问题解答 提交 商品 联系我们 我们的其他节目 商品 关注我们 生活伙伴 订阅我们的时事通讯 整集 切换音频和文字记录同步 文字记录 | 内容第 371 集 | 2010 年 12 月 10 日 371：商场场景 注：《美国生活》是为耳朵而制作的，旨在让人们听到。
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如果可以的话，我们强烈建议您收听音频，其中包括页面上没有的情感和重点。
Transcripts are generated using a combination of speech recognition software and human transcribers, and may contain errors.
文字记录是使用语音识别软件和人工转录员结合生成的，可能包含错误。
Please check the corresponding audio before quoting in print.
请在印刷版引用前检查相应的音频。
Prologue Ira Glass 5:30 in the afternoon, in the food court at a table near Sbarro's, Nick and Cheyenne and Natalie are just hanging around killing time, waiting to go to a movie when their buddy Chase shows up and explains the Sydney situation.
序幕 Ira Glass 下午 5:30，在美食广场 Sbarro’s 附近的一张桌子上，Nick、Cheyenne 和 Natalie 正在闲逛消磨时间，等待去看电影，此时他们的好友 Chase 出现并解释了悉尼的情况。
Sydney is my friend at the mall who ditched me for her boyfriend.
悉尼是我在商场的朋友，她为了她的男朋友抛弃了我。
Chase had come to the mall with Sydney.
蔡斯和西尼一起来到了购物中心。
But now he was here in the food court and she was with the boyfriend.
但现在他在美食广场，而她和男朋友在一起。
In American Eagle with her boyfriend.
与男友在《美国之鹰》中。
With her boyfriend buying another girl a present.
和她的男朋友给另一个女孩买礼物。
Uh oh.
呃哦。
Chase Her boyfriend has a lot of best girlfriends.
蔡斯的男朋友有很多最好的女朋友。
And so he's getting like two other girls' presents while he's with his girlfriend.
所以当他和女朋友在一起的时候，他就像另外两个女孩一样收到了礼物。
But he came to the mall with another girl and met up with his girlfriend.
但他却和另一个女孩一起来到商场，遇见了他的女朋友。
She just doesn't care anymore because it's been going on for too long.
她只是不再关心了，因为这已经持续太久了。
And do you like her?
你喜欢她吗？
Chase I do not.
追逐我不。
I like another girl named Courtney.
我喜欢另一个叫考特尼的女孩。
This is your ex-girlfriend.
这是你的前女友。
Chase My ex-girlfriend.
追我的前女友。
We dated for nine months and she broke up with me.
我们约会了九个月，她和我分手了。
Chase is at the mall about once a week and there's always a danger that he's going to run into Courtney since they used to come here together.
蔡斯大约每周去一次商场，他总是有遇到考特尼的危险，因为他们过去常常一起来这里。
But he's only seen her here once.
但他只在这里见过她一次。
It was right in the food court.
就在美食广场。
Right near where we're sitting.
就在我们坐的地方附近。
It wasn't pleasant.
这并不令人愉快。
She was with her entire cheerleading squad.
她和她的整个啦啦队在一起。
They were all in uniform.
他们都穿着制服。
Because they were doing a fundraiser car wash or something.
因为他们正在进行筹款洗车之类的活动。
They were definitely talking.
他们肯定在说话。
You know, walked by, looked back.
你知道，走过，回头。
Oh my gosh, I just saw him.
天哪，我刚刚看到他了。
Like any Friday afternoon after school, lots of teenagers are in the mall today.
就像任何一个周五下午放学后一样，今天商场里有很多青少年。
Halfway across the food court, two high school sophomores named Colton and Chris wave to some kids at the Dairy Queen.
在美食广场的中间，两名名叫科尔顿和克里斯的高中二年级学生向冰雪皇后店的一些孩子挥手致意。
Those are our friends.
这些是我们的朋友。
Those are our friends.
这些是我们的朋友。
Where?
在哪里？
Colton That's Danielle, the one in the brown.
科尔顿 那是丹妮尔，穿棕色衣服的。
That's Lindsay and that's one of my friend's Deven.
那是林赛，那是我朋友的戴文。
They go to my school.
他们去我的学校。
I met a new person today, her name's Rachel.
我今天认识了一个新人，她的名字叫雷切尔。
I didn't even know her.
我什至不认识她。
I walked up to her and asked her if she wanted to hang out.
我走到她面前，问她是否想出去玩。
I was walking back to the food court to get some lunch and I accidentally bumped my shoulder into her.
我正走回美食广场去吃午饭，不小心肩膀撞到了她。
And I said I'm sorry.
我说对不起。
Excuse me.
打扰一下。
And then she said, no, it's OK.
然后她说，不，没关系。
And I asked her name and her age.
我问她的名字和年龄。
And she actually goes to my school and I've never seen her before.
她实际上去了我的学校，但我以前从未见过她。
Actually, she had lunch with me, so that was a plus.
事实上，她和我共进午餐，所以这是一个优点。
We came to the mall to see what was happening there at Christmas.
我们来到商场看看圣诞节那里发生了什么。
When there are stories on Radio TV about the world of shopping, it's pretty much always about how much shopping we're all doing.
当广播电视上有关于购物世界的故事时，几乎总是关于我们都做了多少购物。
Were this year's Thanksgiving purchases as much as last year's?
今年的感恩节购物量和去年一样多吗？
What does that say about the economy?
这对经济意味着什么？
That kind of thing.
那种事。
But it doesn't really tell you what it feels like for the people who work at a big retail operation, like this mall right now.
但它并不能真正告诉你在像现在这个购物中心这样的大型零售企业工作的人们的感受。
Or for the people who hang out at the mall.
或者对于那些在商场闲逛的人来说。
Because the mall's much more than just sales.
因为商场不仅仅是销售。
This is just a place like if you're having troubles with family, or if you just want to have somewhere to hang out.
如果您与家人遇到麻烦，或者您只是想找个地方闲逛，那么这里就是您的理想选择。
You know, the movies is somewhere, but this place calms me down more.
你知道，电影就在某个地方，但这个地方让我更平静。
And what about you, is it the same for you?
而你呢，你也是这样吗？
Like this is a place where you can get out of the house?
好像这是一个你可以走出家门的地方？
Yeah, same thing.
是的，同样的事情。
Get away from my brother.
离我哥哥远点。
And why do you want to get away from your brother?
你为什么要逃离你的兄弟？
Because he's like a bully.
因为他就像一个恶霸。
He hits me and calls me names.
他打我并辱骂我。
And there's nothing you can do about it?
而你却无能为力？
Nope.
没有。
Because if I try to hit him, he'll hit me back even harder.
因为如果我试图打他，他会打得更狠。
So does it work coming here?
那么来这里有用吗？
Boy 2 Yeah.
男孩2 是啊。
Gets away for a few hours.
离开几个小时。
Then go back home and everything's back to normal.
然后回到家一切就恢复正常了。
Everything just calms down.
一切都平静下来。
The name of this particular mall is the Cool Springs Galleria, outside Nashville.
这个特殊购物中心的名称是纳什维尔郊外的 Cool Springs Galleria。
It's not the fanciest mall in the area.
这不是该地区最豪华的购物中心。
When we visited there was no Tiffany store or Burberry or Apple Store.
我们参观时没有蒂芙尼专卖店、博柏利专卖店或苹果专卖店。
But it was newly redone with big, cushy chairs everywhere, and a play area for toddlers, and all the regular Abercrombie, Aeropostale, Williams-Sonoma stores that you'd expect in a nice mall.
但它是新近重新装修的，到处都是大而舒适的椅子，还有一个幼儿游乐区，还有所有你在一个漂亮的购物中心里会想到的 Abercrombie、Aeropostale、Williams-Sonoma 商店。
Five department stores: Macy's, Dillard's, Belk, JCPenney and Sears.
五家百货商店：梅西百货、迪拉德百货、贝尔克百货、杰西潘尼百货和西尔斯百货。
It's the kind of upscale leaning, but not snooty mall that if you needed to shoot a mall scene for a new Miley Cyrus movie, you might do it here.
这是一种偏向高档但不傲慢的购物中心，如果您需要为麦莉·赛勒斯 (Miley Cyrus) 的新电影拍摄购物中心场景，您可以在这里进行。
In fact, she did.
事实上，她做到了。
150 shops, 6,500 parking spaces.
150家商店，6,500个停车位。
We were here at this time of year, mid December, exactly two weeks before Christmas two years ago in 2008.
我们在每年的这个时候来到这里，即 12 月中旬，也就是两年前的 2008 年圣诞节前两周。
It was me and my fellow producers, Nancy Updike and Wendy Dorr.
是我和我的制片人同事南希·厄普代克和温迪·多尔。
Today on our show we bring you, Scenes From a Mall.
今天在我们的节目中，我们为您带来《商场场景》。
Stories of people we met and what we saw.
我们遇到的人和我们看到的事情的故事。
And we'll leave this Nashville mall just once this hour for a story about a Christmas related political fight in an organization of professional Santas.
我们这个小时将离开这个纳什维尔购物中心一次，去听一个关于专业圣诞老人组织中与圣诞节有关的政治斗争的故事。
From WBEZ Chicago, it's This American Life distributed by Public Radio International.
这是来自芝加哥 WBEZ 的《This American Life》，由国际公共广播电台发行。
Stay with us.
留在我们身边。
Let's begin our tour of life at to the mall here.
让我们从这里开始我们的商场生活之旅吧。
How did you guys meet?
你们是怎么认识的？
Chandler Here, actually, at the mall.
钱德勒 这里，实际上，在商场。
I actually tried to sell her a phone.
我实际上试图卖给她一部手机。
And she just kind of walked by one day and I tried to stop her and tried to sell her a phone and she just kind of stayed there since.
有一天她路过，我试图阻止她并试图卖给她一部手机，从那以后她就一直呆在那里。
He was charming, but after the second date it kind of wore off a little bit.
他很有魅力，但在第二次约会之后，这种魅力就消失了一点。
He is a great guy though, I'll say that.
不过他是一个很棒的人，我会这么说。
Russell and Chandler are engaged.
拉塞尔和钱德勒订婚了。
I met them at the T-Mobile kiosk on the lower level of the mall, where Russell is the number one salesman.
我在商场下层的 T-Mobile 售货亭遇见了他们，拉塞尔是那里的头号推销员。
When I wandered up and started talking to him, it was late in the day and it was just him and a co-worker, no Chandler.
当我走上前去和他说话时，已经很晚了，只有他和一个同事，没有钱德勒。
Russell was explaining to me that it's hard selling T-Mobile in this mall because we were in Franklin County.
拉塞尔向我解释说，在这个购物中心很难销售 T-Mobile，因为我们在富兰克林县。
And Franklin County is Verizon country.
富兰克林县是威瑞森国家。
Yeah, like people will come up here and be like, you know, do you know where Verizon is?
是的，人们会来到这里问，你知道 Verizon 在哪里吗？
And it's like, would you go into Brookstone and ask where-- Sharper Image.
就像，你会去布鲁克斯通询问哪里有——Sharper Image。
Would you go ask them where that is?
你要去问他们那是哪里吗？
You wouldn't do that.
你不会那样做的。
It just disrespectful.
这简直是不尊重。
People feel like since Verizon is more expensive, it's better.
人们觉得 Verizon 更贵，所以更好。
I will tell people they can save money and they're like, but I don't care.
我会告诉人们他们可以省钱，他们会说，但我不在乎。
It's galling to Russell.
这让拉塞尔很恼火。
Because he truly believes in T-Mobile.
因为他真心相信 T-Mobile。
When he talks to me about the pros and cons of his arch-rival, Verizon, and starts to lay out the facts about price and especially customer service, and how T-Mobile is the better deal, I do not feel like he's selling me.
当他向我谈论他的主要竞争对手 Verizon 的优缺点，并开始阐述有关价格、尤其是客户服务的事实，以及 T-Mobile 为何更划算时，我并不觉得他在出卖我。
Somehow it feels like he is sharing a basic truth about the world that he has discovered and just needs to get across.
不知何故，感觉他正在分享他所发现的关于这个世界的基本真理，并且只需要传达出来。
He has this air of unslick sincerity to him, like he's somebody who geeked out on cellphones and knows everything, and can give you the wisdom of this nerdy obsession of his.
他有一种不拘一格的真诚，就像他是一个沉迷于手机并且无所不知的人，并且可以给你他这种书呆子痴迷的智慧。
And that is obviously a big reason that he's the number one salesman here.
这显然是他成为这里第一推销员的一个重要原因。
And when he described how he ended up in this mall, I realized, I was just the latest in a series of people who saw this quality in him.
当他描述他如何最终来到这个购物中心时，我意识到，我只是一系列在他身上看到这种品质的人中最新的一个。
He'd been working construction and that a guy trying to sell him a phone offered him a job.
他一直在建筑业工作，一个试图向他推销手机的人为他提供了一份工作。
Then he was secret shopped by a rival T-Mobile store who poached him away from that first store.
然后他被竞争对手 T-Mobile 商店秘密收购，从第一家商店挖走了他。
And then he was poached from that store by his current boss.
然后他就被现任老板从那家店挖走了。
All this happened in a year.
这一切都发生在一年之内。
He's just 19.
他才19岁。
And compare the money you made in construction with the money you make at T-Mobile.
将您在建筑业赚的钱与您在 T-Mobile 赚的钱进行比较。
Oh my gosh.
天哪。
I mean, I make less per day as far as hourly goes.
我的意思是，就每小时而言，我每天赚的钱更少。
But I mean, the T-Mobile, not only do I get health benefits, 401(k), but target commission for a sales rep is $14,000 a year.
但我的意思是，在 T-Mobile，我不仅可以获得健康福利、401(k)，而且销售代表的目标佣金是每年 14,000 美元。
Say I'm better than anybody else, so I can do $20,000.
假设我比其他人都好，那么我可以赚 20,000 美元。
So that's $40,000 right there before taxes.
税前金额为 40,000 美元。
So that's a lot of money.
所以这是很多钱。
How long do you think you'll stay in phones?
您认为您会使用手机多久？
I don't know, probably like five years.
我不知道，大概五年吧。
Probably till we get out of this recession that we're in right now.
也许直到我们摆脱目前所处的经济衰退。
Unless another opportunity comes.
除非有另一个机会。
I don't want to be a company man.
我不想当公司人。
I want to be an entrepreneur and own my own business.
我想成为一名企业家并拥有自己的事业。
Because I think that's the only real way to get rich.
因为我认为这是唯一真正致富的方法。
I don't want to live that lifestyle where it's from paycheck to paycheck.
我不想过那种靠工资过活的生活方式。
Is that how you grew up, you family was just paycheck to paycheck?
你就是这样长大的，你的家庭只是靠薪水吗？
Yeah.
是的。
And I just don't want to be like that.
我只是不想成为那样。
So I feel like I'm already in a better position to be 19 and pretty much making the same money their making.
所以我觉得我已经处于一个更好的位置，在 19 岁时，我赚的钱和他们赚的钱差不多。
What do they say about that?
他们对此有何评论？
Russell Oh, nothing.
拉塞尔哦，没什么。
I hardly ever talk to my dad and my mom, I mean, my mom-- I'm 19.
我几乎从不和我的爸爸和妈妈说话，我的意思是，我的妈妈——我19岁了。
My mom's married to a guy that's 24.
我妈妈嫁给了一个24岁的男人。
We don't really hang out or talk that much.
我们并没有真正出去玩或说话太多。
So while Russell's explaining all this, his finance Chandler strolls up to the T-Mobile booth.
因此，当拉塞尔解释这一切时，他的财务人员钱德勒漫步来到 T-Mobile 展位。
They don't talk, but he keeps getting text messages-- mid-interview.
他们不说话，但他在采访过程中不断收到短信。
Till finally--
直到最后——
She's standing right there.
她就站在那里。
Russell I know.
拉塞尔我知道。
What did you say?
你说什么？
Russell Can you jump in on the mike?
拉塞尔 你能加入麦克风吗？
What do you do?
你做什么工作？
Chandler I actually work at Sonic.
钱德勒：我实际上在索尼克工作。
Sonic, the hamburger stand?
索尼克，汉堡摊？
Chandler The hamburger stand.
钱德勒 汉堡摊。
The Sonic Drive-In, the ultimate drink stop.
Sonic Drive-In，终极饮品站。
OK, I'm just going to cut in here and say, have you noticed she is selling.
好吧，我想插话一下，你注意到她在卖东西了吗？
Because she is not just a waitress at the ultimate drink stop, she is the number one earner at the ultimate drink stop.
因为她不仅仅是终极饮品站的女服务员，她还是终极饮品站的第一收入者。
She makes more money than the number one T-Mobile salesman, her fiance, Russell.
她赚的钱比 T-Mobile 排名第一的推销员、她的未婚夫拉塞尔还要多。
Do you confirm this?
您确认吗？
Russell Yeah, she does.
拉塞尔 是的，她做到了。
It's like the tip money.
就像小费一样。
I mean, the thing is she works in a small town and so she gets a lot of the same people that eat there every day.
我的意思是，问题是她在一个小镇工作，所以她每天都会遇到很多同样在那里吃饭的人。
And she remembers all the people and remembers what they order.
她记得所有的人，也记得他们点的菜。
So they tip her more because they know her.
所以他们给她更多的小费，因为他们了解她。
And she's the only one that skates and she looks the best.
她是唯一一个会滑冰的人，而且她看起来是最好的。
The thing about the roller skates is, it's faster.
轮滑鞋的优点是速度更快。
So you take out more food, so you make more money.
所以你拿出更多的食物，所以你赚更多的钱。
And people like it.
人们喜欢它。
It's old fashioned, people don't do it anymore.
这已经是老套了，人们已经不再这样做了。
It is a little complicated.
有点复杂。
It's skating on concrete that's not meant to be skated on.
它在不适合滑行的混凝土上滑行。
You got a cup carrier in one hand and trying to carry all this food.
你一只手拿着一个杯架并试图携带所有这些食物。
And so of the two of you, who's the better salesperson?
那么你们两个中，谁是更好的销售员？
Definitely me.
绝对是我。
Ira Glass What do you say on that?
艾拉·格拉斯对此有何看法？
She's more persuasive.
她更有说服力。
I'm the better salesman, but she's very persuasive in talking to people.
我是更好的推销员，但她在与人交谈时很有说服力。
This is the kind of logic that helps people stay together for the rest of their lives.
这种逻辑可以帮助人们终生相伴。
Like Russell, Chandler is estranged from her family.
和拉塞尔一样，钱德勒也与家人疏远。
She got a job and took night classes so she could graduate from high school at 16 and move out.
她找到了一份工作并参加了夜校，这样她就可以在 16 岁时从高中毕业并搬出去。
Now she's just 18.
现在她才18岁。
She and Russell live together.
她和拉塞尔住在一起。
They just got a new puppy.
他们刚刚得到了一只新小狗。
Russell doesn't want to go to college.
拉塞尔不想上大学。
He doesn't see the point.
他不明白这一点。
He works with guys who went to college and he makes more than they do.
他和上过大学的人一起工作，他赚的钱比他们多。
But Chandler wants college.
但钱德勒想要上大学。
I really want to, but it's not the right time because I don't have the money and I don't like loans at all.
我很想，但现在还不是时候，因为我没有钱，而且我根本不喜欢贷款。
I don't like being in debt.
我不喜欢负债累累。
I don't like owing money.
我不喜欢欠钱。
That's where my family's gotten in a lot of trouble, and that's the position that they're in right now.
这就是我的家人遇到很多麻烦的地方，这就是他们现在所处的处境。
So she and Russell are making this future together.
所以她和拉塞尔正在共同创造这个未来。
She wants to be a nurse.
她想成为一名护士。
Actually, she wants to be a dermatologist, but that's going to take too long and cost too much.
事实上，她想成为一名皮肤科医生，但这需要太长的时间和太多的费用。
So she's going for nurse.
所以她要去当护士。
He wants to convert the world to T-Mobile.
他希望将世界转变为 T-Mobile。
Chandler signed up with Russell long before she signed up with T-Mobile, which is kind of a sore point with him.
钱德勒在与 T-Mobile 签约之前很久就与拉塞尔签约了，这对他来说是一个痛点。
But Russell being Russell, he did not give up.
但拉塞尔就是拉塞尔，他并没有放弃。
There was a sale to make.
有一笔销售要做。
He needed her to admit and enjoy the superiority of T-Mobile.
他需要她承认并享受 T-Mobile 的优势。
I asked Chandler how many dates she went on with Russell before he stopped trying to sell her a phone.
我问钱德勒，在拉塞尔停止向她推销手机之前，她和拉塞尔约会了多少次。
And she sighs in this way that it's clear that it went on way too long.
她叹了口气，显然这已经持续得太久了。
Here, let me play you that tape.
来，让我给你播放那盘磁带。
How many dates had you been on when he stopped trying to sell you the phone?
当他不再试图向你推销手机时，你已经约会了多少次了？
Oh.
哦。
Russell Once she got T-Mobile I stopped trying to sell her the phone.
拉塞尔 一旦她获得了 T-Mobile，我就不再试图向她出售手机。
But the only way I could get her to get T-Mobile is if I added a line on my plan and gave it to her.
但我能让她使用 T-Mobile 的唯一方法是在我的套餐中添加一条线路并将其提供给她。
So that's what it took to get her to go to T-Mobile.
这就是让她加入 T-Mobile 的原因。
Because what was she before?
因为她以前是什么？
Russell AT&T.
拉塞尔·AT&T。
AT&T, the indignity.
AT&T，侮辱。
Chandler sighs and she says, no, no. She really likes T-Mobile a lot.
钱德勒叹了口气，她说，不，不。她真的很喜欢T-Mobile。
It's really better.
真的好多了。
Sometimes she has some problems, but T-Mobile is great.
有时她会遇到一些问题，但 T-Mobile 很棒。
Customer service, she says, out of the roof.
她说，客户服务是在屋顶上进行的。
It's really, really good.
真的非常非常好。
Back in the food court I ran into three eighth graders, best friends, who say they come here once a week for maybe four hours at a time.
回到美食广场，我遇到了三个八年级学生，他们是最好的朋友，他们说他们每周来这里一次，每次大概四个小时。
Well, we get in.
嗯，我们进去吧。
We normally try on the ugliest dresses we can find.
我们通常会试穿我们能找到的最丑的衣服。
Yeah, prom section.
是的，舞会部分。
Girl 1 Yeah, the prom section.
女孩 1 是的，舞会部分。
It was like really, really tight and it has ruches on it and tons of sparkles.
它真的非常非常紧，上面有褶皱和大量的闪光。
All three of us.
我们三个人。
We all tried it on.
我们都试穿了。
Ira Glass Has the recession affected the three of you?
Ira Glass 经济衰退对你们三个有影响吗？
What?
什么？
The recession?
经济衰退？
Girl 2 What's recession mean?
女孩 2 经济衰退意味着什么？
That's a big word.
这是一个很大的词。
We're not the smartest people here.
我们不是这里最聪明的人。
14, not 40.
14，而不是 40。
Ira Glass This of course, was a minority view.
艾拉·格拉斯（Ira Glass） 这当然是少数人的观点。
Most people at the mall had heard of the recession.
商场里的大多数人都听说过经济衰退。
Two years ago this week, December 2008 when we were recording, it was near the beginning of the current recession we're in.
两年前的这个星期，即 2008 年 12 月，当我们录制时，我们所处的经济衰退已接近开始。
The stores here were still doing a lot of business by putting huge amounts of stuff on sale.
这里的商店仍然生意兴隆，出售大量商品。
You still see that strategy this year.
今年你仍然会看到这个策略。
And a handful of stores actually had business increasing during the hard economic times.
在经济困难时期，少数商店的业务实际上有所增长。
Like the Chick-fil-A in the food court at Cool Springs.
就像 Cool Springs 美食广场的福来鸡 (Chick-fil-A) 一样。
Business was up 10% since the beginning of November said the franchise's owner, Jeannie [UNINTELLIGIBLE].
特许经营店老板 Jeannie [难以理解] 表示，自 11 月初以来，业务增长了 10%。
All right, Chick-fil-A sandwich, no pickle.
好吧，福来鸡三明治，没有泡菜。
But then she wants a side of pickles.
但后来她想要一份泡菜。
Jeannie gets behind the register when the lines get long.
当队伍排得很长时，珍妮就到了收银台后面。
She has a successful small business owner's brisk creativity.
她拥有成功小企业主的敏捷创造力。
When a harried young mom starts rooting around in her purse in frustration looking for her coupon, Jeannie goes over and fishes in the trash for one.
当一位忙碌的年轻妈妈开始沮丧地在钱包里翻找优惠券时，珍妮走过去，在垃圾桶里捞了一张。
Is it the little long one?
是那个小长的吗？
Woman 1 No, it's this one.
女人1 不，是这个。
She finds the coupon, washes her hands, and gets back to doling out chicken, soda, and courtesy.
她找到优惠券，洗了手，然后继续分发鸡肉、苏打水和礼貌。
She calls every male customer sir.
她称呼每一位男性顾客为“先生”。
Even the teenage boys in braces ordering strawberry milk shakes.
就连戴着牙套的十几岁男孩也点了草莓奶昔。
$10.49 sir.
10.49 美元，先生。
I'll have your shake coming right up.
我马上给你准备奶昔。
Thank you.
谢谢。
Ira Glass Chick-fil-A franchise owners are responsible for their own advertising and marketing.
Ira Glass Chick-fil-A 特许经营权所有者负责自己的广告和营销。
And so Jeannie just paid for a Chick-fil-A sign in the mall elevator, which she says has boosted customers.
因此，珍妮只是在商场电梯里买了一个福来鸡标志，她说这增加了顾客数量。
And when the rush slows down, Jeannie walks the mall.
当人潮减慢时，珍妮就会去购物中心散步。
Just seeing what's going on in the mall, seeing how the stores look.
只是看看商场里发生了什么，看看商店是什么样子。
Kind of getting to know all the managers.
有点了解所有的经理。
I want to know everybody in the mall.
我想认识商场里的每个人。
If I can I want to be the mayor of the mall.
如果可以的话，我想成为购物中心的市长。
You know, I want to know everybody.
你知道，我想认识每个人。
Jeannie is definitely mayoral as she walks around, welcoming newcomers.
珍妮走来走去，欢迎新来者，她绝对是市长。
I didn't know you guys were here.
我不知道你们在这里。
How long have you been here?
你来这里多久了？
Poking around in stores.
在商店里闲逛。
Jeannie We're checking out your sales.
珍妮 我们正在检查你们的销售情况。
A lot of good stuff.
很多好东西。
Teasing people.
戏弄人。
Jeannie What you got.
珍妮 你得到了什么。
You getting married?
你要结婚了吗？
And always cheerfully plotting how to bring in more customers.
并且总是愉快地策划如何吸引更多客户。
In that way, her business really is like running for mayor.
这样看来，她的生意真的就像是竞选市长一样。
Political candidates talk about how important it is to reach out to voters again and again, in different ways, never let them forget you.
政治候选人谈论以不同的方式一次又一次地接触选民是多么重要，永远不要让他们忘记你。
Especially your base, which for Jeannie is the people who work in the mall.
尤其是你的基础，对珍妮来说就是在商场工作的人。
People who work in the mall make up 50% of her business.
在商场工作的人占她生意的50%。
The other day, Jeannie sent one of her employees to walk around inside the mall dressed in a cow suit.
有一天，Jeannie 派一名员工穿着牛仔服在商场里走来走去。
The cow is Chick-fil-A's mascot.
牛是福来鸡的吉祥物。
His tagline is, "Eat more chicken." And that cow had his picture taken with employees at every store and every kiosk in the mall.
他的口号是“多吃鸡肉”。那头牛在商场里的每家商店和每个售货亭都与员工合影。
And then when we delivered the picture back to them, so we've actually touched them two times.
然后当我们把照片发回给他们时，我们实际上已经触摸了他们两次。
When we took the cow there and they got to know the cow and got their picture made, that was one time.
当我们把牛带到那里，他们开始了解牛并拍了照片，那是一次。
Then when we delivered the picture that was another time.
然后当我们交付照片时，那又是另一次了。
So it's just constantly keeping in touch with these people, being friendly with them, staying connected, and that's what keeps our business going.
因此，只要不断地与这些人保持联系，与他们保持友好，保持联系，这就是我们业务持续发展的原因。
Jeannie's message, there's nothing in this economy stopping you from eating a chicken sandwich.
珍妮的信息是，在当前的经济形势下，没有什么可以阻止你吃鸡肉三明治。
I think a lot of store owners are feeling some version of that feeling.
我认为很多店主都感受到了这种感觉的某种版本。
I was shopping last week for a Christmas present trying to decide between two things.
上周我正在购买圣诞礼物，试图在两件事之间做出决定。
The store owner says to me, you still have a job.
店老板对我说，你还有工作。
Yeah, a huge percentage of the country is unemployed, but nothing has changed for you.
是的，这个国家很大一部分人失业，但对你来说什么都没有改变。
Why can't you act like it?
为什么你就不能表现得像这样呢？
And not every store is surviving.
并不是每家商店都能生存下来。
Here at Cool Springs one of the stores that was about to close when we visited was Carlton Cards up on the second floor.
在 Cool Springs，我们参观时即将关门的商店之一是二楼的 Carlton Cards。
There weren't any big signs announcing it or anything.
没有任何重大标志宣布这一点或任何东西。
In fact, it was kind of a weird thing to see.
事实上，这是一件很奇怪的事情。
The store was like this cheerful, red toy box filled with fluffy little dolls and bracelets and Valentine's hearts.
这家商店就像一个欢快的红色玩具盒，里面装满了毛茸茸的小娃娃、手镯和情人节爱心。
And then, scotch taped up with scotch tape here and there, these austere signs that the staff had printed on the store's computer on regular 8 and 1/2 by 11 paper declaring in all caps "50% OFF.
然后，用透明胶带到处贴上这些朴素的标志，工作人员在商店的电脑上用普通的 8 和 1/2 x 11 纸张打印出来，用大写字母声明“50％折扣”。
STORE CLOSING.
商店关门。
ALL SALES FINAL."
所有销售最终。”
I'm just putting out old stock that we have in the back room.
我只是把我们在后面房间里的旧库存拿出来。
We're cleaning out and clearing out and put it on clearance.
我们正在清理、清理并把它清理干净。
This woman preferred not to give her name.
这位女士不愿透露自己的名字。
They were selling stuff from the stock room partly because the corporate office stopped sending them new product to put on the shelves back in early November.
他们出售库存室里的东西，部分原因是公司办公室在 11 月初就停止向他们发送新产品上架。
A couple weeks before they were told that the store would close.
几周前，他们被告知商店将关闭。
My boss kept telling me over and over again because we stopped getting shipments.
我的老板一遍又一遍地告诉我，因为我们停止了发货。
She keep saying, oh, they did this to me before at the other store that we're going to close.
她一直说，哦，他们以前在我们要关门的另一家商店里对我做过这样的事。
And I'm like, no, we're fine.
我想，不，我们很好。
Our sales aren't down, or nothing's going on.
我们的销售额没有下降，也没有发生任何事情。
You know, why would we-- sure enough, she was right.
你知道，我们为什么要——果然，她是对的。
And so are they going to relocate you somewhere else?
那么他们会把你搬到其他地方吗？
Not this store.
不是这家店。
Right now there's no openings for me, or my boss even.
现在我，甚至我的老板都没有空缺。
This store's just done.
这家店刚刚开业。
So what happens to you?
那么你会怎样呢？
Woman 2 I try for something else.
女人2 我尝试做别的事。
After 13 years I don't know what I'm going to do.
13年后我不知道自己要做什么。
I've been doing this since I was 20 years old and I have no idea.
我从20岁起就一直这样做，但我不知道。
Husband's been cut in hours, family members have lost their jobs too, so I can't believe it really.
丈夫的工作时间被缩短了，家人也失业了，所以我简直不敢相信这是真的。
Come down from Michigan where it was a dead state to come down here find jobs that are good and stuff.
从密歇根州下来，那里是一个死气沉沉的州，来这里找到好工作之类的。
And then two years later, the same thing's happening.
两年后，同样的事情又发生了。
What kind of business if your husband in?
如果你丈夫从事什么行业？
He was a steel worker up in Michigan and then he came down here and started working for Penske, who supplied Saturn.
他是密歇根州的一名钢铁工人，后来来到这里，开始为供应土星的潘世奇公司工作。
And then when Saturn went out for them few months over there-- well, for the year and a half they were out over there, he lost his job from them.
然后，当土星为他们出去几个月时——好吧，他们在那里呆了一年半，他失去了他们的工作。
Now he's just working as whatever he can find.
现在他只是尽其所能地工作。
No. He's right now doing forklift driving.
不，他现在正在开叉车。
And is he making anything like the money he made when he moved here?
他赚的钱和他搬到这里时赚的钱一样吗？
Oh no. Just me.
哦不。只有我。
I came down with my salary down here.
我带着工资来到这里。
And now I'm out of that salary too.
现在我的薪水也没有了。
It's scary.
太可怕了。
You have kids?
你有孩子吗？
Woman 2 I don't.
女人2 我没有。
I don't know what I'd do then.
我不知道那时我会做什么。
And so how are things here in the store, like how are you guys doing?
店里的情况怎么样，你们怎么样？
We're sad.
我们很伤心。
We're sad and it gets stressful.
我们很伤心并且压力很大。
And for everybody to keep coming up to you going, oh, you're closing?
每个人都不断地向你走来，哦，你要关门了吗？
I got a good bargain, yackity-schmackity.
我捡到了一笔很划算的买卖，真是可恶。
Just forgetting the fact that a human don't have money now.
只是忘记了一个事实：人类现在没有钱。
Because you got half off.
因为你得到了一半的折扣。
Where were you beforehand to buy it at full price and maybe save my job?
你之前在哪里以全价购买它，也许可以保住我的工作？
So the customers are saying these things and then are you guys sad?
顾客都这么说，你们感到难过吗？
What are you guys saying to each other?
你们彼此在说什么？
What are you able to do for each other?
你们能为彼此做些什么？
We try not to talk about it.
我们尽量不谈论它。
That's it, plain and simple.
就是这样，简单明了。
I don't want to talk about it.
我不想谈论它。
I'm not ready to think about it yet.
我还没准备好考虑这个问题。
Not till maybe the 26.
也许要等到26号。
But at least this year you don't have to go through the returns and you don't have to go through-- you know.
但至少今年你不必办理申报表，也不必办理——你知道。
I noticed the sign, "All sales are final."
我注意到标语：“所有销售都是最终的”。
Yep.
是的。
That'll be nice.
那就好了。
Just did my 13th year here and first Christmas Eve I'll get off.
我刚刚在这里度过了第 13 个年头，第一个圣诞节前夕我就要下班了。
So hey, that's still not a bright enough lining, but I'll take it.
所以，嘿，这仍然不够明亮，但我会接受。
This year.
今年。
Coming up, why Santa is mad at Santa.
接下来，为什么圣诞老人对圣诞老人生气。
That's in a minute from Chicago Public Radio and Public Radio International when our program continues.
一分钟后，芝加哥公共广播电台和国际公共广播电台将继续我们的节目。
Well, it's This American Life, I'm Ira Glass.
嗯，这就是《美国生活》，我是艾拉·格拉斯。
Each week on our show we choose a theme and bring you a variety of different kinds of stories on that theme.
我们的节目每周都会选择一个主题，并为您带来有关该主题的各种不同类型的故事。
Today's show, Scenes From a Mall, we've been bringing you stories recorded this month at a shopping mall, Cool Springs Galleria in Nashville.
今天的节目《商场场景》为您带来了本月在纳什维尔 Cool Springs Galleria 购物中心录制的故事。
In addition to whatever happens at the North Pole, there is a Santa industry that springs up at malls all over the country every Christmas with photographers and helpers.
除了北极发生的事情之外，每年圣诞节，全国各地的商场都会涌现出圣诞老人产业，有摄影师和助手。
You see Santa in parades.
你会在游行中看到圣诞老人。
This year you see him at the White House.
今年你会在白宫见到他。
We're going to talk about the people in that business right now.
我们现在要讨论该行业的人员。
Parents of small children, consider this fair notice.
小孩子的父母请考虑这个公平的通知。
Decide if your child should be hearing about the side of Christmas.
决定您的孩子是否应该了解圣诞节的一面。
I'll wait.
我会等待。
OK, only grownups left?
好吧，只剩下大人了？
We saw a story in the Wall Street Journal about a rift in the world of professional Santas, a fight that turned Santa against Santa.
我们在《华尔街日报》上看到一篇报道，讲述了职业圣诞老人世界中的裂痕，一场圣诞老人与圣诞老人之间的争斗。
Reporter Josh Bearman looked into it for us.
记者乔什·贝尔曼（Josh Bearman）为我们进行了调查。
This is a Christmas story, a tale of two Santas.
这是一个圣诞故事，两个圣诞老人的故事。
On the one side is Tim Conaghan, a full-time professional Santa with a big belly and a real flowing white beard.
一边是蒂姆·科纳汉（Tim Conaghan），他是一位全职专业圣诞老人，有着大肚子和真正飘逸的白胡子。
Tim is so dedicated to the idea of Santa Claus, his house is in a perpetual state of Christmas.
蒂姆非常热衷于圣诞老人的想法，他的房子永远处于圣诞节状态。
There are St. Nick tapestries, a workshop with a calendar marking the days until Christmas, and a grand throne where Santa Tim receives children.
这里有圣尼克挂毯、一个带有日历标记圣诞节前日子的作坊，以及圣诞老人蒂姆接待孩子们的大宝座。
It is like the North Pole, if the North Pole were in Riverside, California.
它就像北极，如果北极在加利福尼亚州河滨的话。
As Santa Tim takes me on a tour, he is dressed in a sort of Santa casual.
当圣诞老人蒂姆带我游览时，他穿着圣诞老人休闲装。
Red and white shirt and green pants dotted with candy canes.
红白衬衫和绿色裤子上点缀着拐杖糖。
The Santa saturation here is such that as Santa Tim provides a lengthy detailed history on the image of Santa Claus and how best to achieve that authentic Santa look, there's still more Santa to come.
这里的圣诞老人饱和度如此之高，以至于圣诞老人蒂姆提供了有关圣诞老人形象的冗长详细历史以及如何最好地实现真正的圣诞老人外观，因此还会有更多圣诞老人出现。
A number 30 rouge for the cheeks and maybe a little touch on the nose to give him a little bit of weathered look.
在脸颊上涂上 30 号胭脂，也许在鼻子上涂一点，让他看起来有点饱经风霜。
Forgot I got the clocks going too.
忘了我也让时钟走起来了。
No, that's fine.
不，没关系。
What's that song?
那首歌是什么？
What's the song?
这首歌是什么？
OK, the carols being sung by a choir.
好的，合唱团正在唱颂歌。
"Merry Christmas."
“圣诞快乐。”
The counterpart to Santa Tim is Santa Nick.
圣诞老人蒂姆的对应者是圣诞老人尼克。
That's right, his actual name is Nicholas.
没错，他的真名是尼古拉斯。
And he too has a belly and a real white beard, which means that he must always be prepared for Santa contingencies, even in July, even when he's out running an errand.
而且他也有大肚子和真正的白胡子，这意味着他必须时刻为圣诞老人的突发事件做好准备，即使是在七月，即使他出去办事时也是如此。
I went to my storage facility to pick up some stuff and I pulled in in my car with my wife and my two kids.
我去我的仓库取了一些东西，然后和我的妻子和两个孩子一起把车停了下来。
And I hadn't even gotten out of the car yet and there was these two little girls.
我还没下车，就看到这两个小女孩了。
And the one little girl about five years old, she goes, hi, Santa.
有个五岁左右的小女孩，她说，嗨，圣诞老人。
I was dressed nothing at all like Santa Claus.
我的穿着一点也不像圣诞老人。
Why I always carry a bag of little toys and stickers with me that I'm able to say, well, hello.
为什么我总是随身携带一袋小玩具和贴纸，我可以用它们来打招呼。
How are you?
你好吗？
And then I usually give them a little present.
然后我通常会给他们一些小礼物。
Talk to them for a little bit and say-- because the mother was gone and she told the child, leave that man alone.
和他们聊一会儿，然后说——因为母亲走了，她告诉孩子，别打扰那个人。
And I said, no, no. She's OK.
我说，不，不。她没事。
She found out who I am.
她发现了我是谁。
But the story of Santa Tim and Santa Nick is not like most Christmas parables.
但圣诞老人蒂姆和圣诞老人尼克的故事并不像大多数圣诞寓言。
It is not about impoverished couples giving up their most cherished things to sacrifice for each other, or an avaricious curmudgeon finally learning to let love into his heart.
这不是贫穷的夫妇为了彼此牺牲自己最珍惜的东西，也不是贪婪的脾气暴躁的人最终学会让爱进入他的内心。
This story is sort of the opposite in fact.
事实上，这个故事有点相反。
It is a story about how these two men, Santa Tim and Santa Nick, so much alike, potential allies in a great cause, came instead to lead rival factions in the bitter Santa civil war.
这是一个关于圣诞老人蒂姆和圣诞老人尼克这两个非常相似的人的故事，他们是伟大事业的潜在盟友，却在激烈的圣诞老人内战中领导敌对派系。
And came themselves to be arch enemies.
他们自己也成为了宿敌。
Here's Nick talking about Tim.
尼克正在谈论蒂姆。
I won't say Tim's never helped another Santa, but typically when I look back now I can see where typically, wherever Tim's helped someone, it's always been to help Tim.
我不会说蒂姆从来没有帮助过另一个圣诞老人，但通常当我现在回头看时，我可以看到，无论蒂姆在哪里帮助别人，通常都是在帮助蒂姆。
And here's Tim on Nick.
这是蒂姆对尼克的报道。
Tim Conaghan You don't want to sit there.
蒂姆·科纳汉（Tim Conaghan）你不想坐在那里。
You hate to sit there and say someone is a liar.
你讨厌坐在那里说某人是骗子。
But on one hand, you've got to say, just show us the proof.
但一方面，你必须说，只要向我们展示证据即可。
Santa Tim and Santa Nick are at the center of a political schism that's overtaken their guild, the Amalgamated Order of Real Bearded Santas.
圣诞老人蒂姆和圣诞老人尼克正处于一场政治分裂的中心，这场政治分裂已经席卷了他们的公会——真正大胡子圣诞老人联合组织。
It all began over a decade ago before Nick and Tim ever met, when a random event thrust a group of like-minded Santa's together.
这一切都始于十多年前，尼克和蒂姆还没有见面，当时一次偶然的事件将一群志同道合的圣诞老人聚集在一起。
Back in 1994, a German catalog assembled 10 professional Santas for a commercial shoot in Los Angeles.
早在 1994 年，德国的一份目录就召集了 10 名专业圣诞老人在洛杉矶进行商业拍摄。
One Santa flipped through the catalog in his sleigh while the others bumped into each other in a gift delivery frenzy.
一位圣诞老人坐在雪橇上翻阅目录，而其他圣诞老人则在疯狂送礼物的过程中互相碰撞。
Bob Kokol was one of those Santas.
鲍勃·科科尔（Bob Kokol）就是那些圣诞老人之一。
And we just had such a good time telling stories to each other during the breaks.
我们在课间休息时互相讲故事，度过了一段愉快的时光。
One of the fellows, Tom Hartsfield, after it was all over he said, oh, we've got to get together after Christmas and have lunch together.
其中一位名叫汤姆·哈茨菲尔德（Tom Hartsfield）的人，在一切结束后他说，哦，我们必须在圣诞节后聚在一起，一起吃午餐。
And so we did.
我们也这么做了。
We met at the North Woods Inn there on the Santa Anna Freeway.
我们在圣安娜高速公路上的北伍兹旅馆见面。
That's the restaurant that's covered in snow?
那是被雪覆盖的餐厅吗？
Fake snow.
假雪。
Yeah.
是的。
Josh Bearman All these Santas had real beards, distinguishing them from the many synthetic or designer bearded Santas who often showed up at casting calls.
乔什·贝尔曼（Josh Bearman）所有这些圣诞老人都有真正的胡须，这与许多经常出现在选角上的合成或设计的胡须圣诞老人不同。
A Santa named Tom Hartsfield jokingly proposed that they all form a club.
一位名叫汤姆·哈茨菲尔德的圣诞老人开玩笑地建议他们组成一个俱乐部。
He suggested the name, the Amalgamated Order of Real Bearded Santas, quickly known by its acronym, AORBS, and organized the luncheon.
他提出了这个名字，即真正大胡子圣诞老人联合组织（Amalgamated Order of Real Bearded Santas），很快就以其缩写 AORBS 为人所知，并组织了午餐会。
And the joke sort of took hold.
这个笑话有点流行。
The Santas met again the next year, and the next.
第二年、第三年，圣诞老人再次见面。
And each time more Santas showed up.
每次都有更多的圣诞老人出现。
And then this North Woods Inn just got too small.
然后这家北伍兹旅馆就变得太小了。
Sometimes we'd have 200 or 300 and they just couldn't fit all in.
有时我们有 200 或 300 个，但他们无法全部容纳。
So then we had to go to someplace else.
所以我们不得不去别的地方。
And then it was the Queen Mary and it just kept getting bigger and bigger and bigger.
然后是玛丽皇后号，它变得越来越大。
And then there had to be a president and a treasurer and a sergeant at arms and all these titles.
然后还必须有一位总统、一位财务主管和一位中士以及所有这些头衔。
By 2003, there were several hundred members.
到2003年，会员已达数百人。
Until then, Tom Hartsfield had maintained all the administrative duties himself.
在此之前，汤姆·哈茨菲尔德 (Tom Hartsfield) 亲自承担了所有行政职责。
Feeling overwhelmed, he was looking for help.
他感到不知所措，寻求帮助。
One of the many people who joined the organization was Santa Tim Conaghan.
圣蒂姆·科纳汉（Santa Tim Conaghan）是加入该组织的众多人之一。
This is the Santa Tim from the beginning of our story, the one who sang to me.
这是我们故事一开始的圣诞老人蒂姆，就是给我唱歌的那个。
Santa Tim was a well-known Santa in Southern California.
圣诞老人蒂姆是南加州一位著名的圣诞老人。
He always had good gigs and under the name, the Kringle Group LLC, he ran various Santa related businesses.
他总是有很好的演出，并以 Kringle Group LLC 的名义经营各种与圣诞老人相关的业务。
Including a referral service and mail order wardrobe catalog, offering boots, coats, buckles, and of course, beards made from yak fur, the preferred fake beard if you must wear fake.
包括推荐服务和邮购衣柜目录，提供靴子、外套、带扣，当然还有牦牛毛制成的胡须，如果你必须戴假胡子，首选假胡须。
Which doesn't come cheap by the way.
顺便说一句，这并不便宜。
Santa Tim also had a school called the International University of Santa Claus, built around his own curriculum and textbook, Behind the Red Suit .
圣蒂姆还有一所学校，名为“圣诞老人国际大学”，是围绕他自己的课程和教科书《红衣背后》建立的。
All this meant that Santa Tim was an organizer, good on the computer with lists and events.
所有这些都意味着圣蒂姆是一名组织者，擅长使用计算机处理列表和活动。
Just what Tom thought this growing organization needed.
这正是 Tom 认为这个不断发展的组织所需要的。
So he asked Santa Tim to take over.
于是他请圣蒂姆接手。
When Tom asked me to coordinate the group I started restructuring it to be a dues paying organization because we'd get $15 a year dues.
当汤姆要求我协调该小组时，我开始将其重组为一个缴纳会费的组织，因为我们每年会收到 15 美元的会费。
Really, a small amount of money.
确实，一笔不小的钱。
But with that, we could have a website.
但有了这个，我们就可以拥有一个网站了。
A bigger website with more information.
更大的网站，提供更多信息。
We could have newsletters and a chat group, or a web location where everybody could talk with each other.
我们可以有时事通讯和聊天组，或者每个人都可以互相交谈的网站。
I put all of those things together.
我把所有这些东西放在一起。
Again, I was traveling around doing my school, plus coordinating the association.
再次，我在学校周围旅行，并协调协会。
At that time I thought it was kind of a neat thing because we were helping each other.
当时我觉得这是一件好事，因为我们互相帮助。
My business was growing, the association was growing.
我的生意在发展，协会也在发展。
The association actually went from about 200 on the meeting list to almost 1,300 on the meeting list.
该协会的会议名单实际上从大约 200 人增加到了近 1,300 人。
And while I was doing all that, like I said, the Santas were saying, well, when are we all going to get together?
当我做这一切的时候，就像我说的，圣诞老人们说，好吧，我们什么时候才能聚在一起？
So I put together their first Santa convention.
所以我组织了他们的第一次圣诞老人大会。
This is video from that convention, which was called Discover Santa 2006.
这是来自那个名为“Discover Santa 2006”的大会的视频。
And what we're hearing is the sound of over 300 real bearded Santa Clauses, their associated Mrs. Clauses, and a contingent of little people dressed as elves taking to the streets, a red and white procession across downtown Branson, Missouri at 7:00 AM on a Friday morning.
我们听到的是 300 多个真正的留着胡子的圣诞老人、与他们相关的圣诞老人夫人，以及一群装扮成精灵的小人走上街头的声音，周五早上 7:00，一支红白相间的游行队伍穿过密苏里州布兰森市中心。
There were also advanced Santa panels on dealing with special needs children, and Santa Tim offered his Santa University lessons.
还有关于处理特殊需要儿童的高级圣诞老人小组，圣蒂姆提供了他的圣诞老人大学课程。
Hello everyone, welcome back.
大家好，欢迎回来。
I'm Santa Tim and we're going to move on to chapter two.
我是圣蒂姆，我们将进入第二章。
These included the always popular Santa grooming practicum, covering beard, care and whitening.
其中包括一直流行的圣诞老人美容实习，内容涵盖胡须、护理和美白。
And simple do's and don'ts.
以及简单的该做和不该做的事情。
Do smile, don't promise any specific toys.
一定要微笑，不要承诺任何特定的玩具。
And of course--
当然还有——
Always remember the reindeer's names.
永远记住驯鹿的名字。
I'm surprised that you have to ask that, but the thing is, guess what?
我很惊讶你竟然会问这个问题，但问题是，你猜怎么着？
We have Santas who forget the reindeer's names.
我们有忘记驯鹿名字的圣诞老人。
Then there are those Santa nuances, Tim advises, that ought to be a matter of individual styling.
蒂姆建议，圣诞老人的细微差别应该是个人造型的问题。
Ho, ho, ho's are important.
嗬嗬嗬很重要。
Some people say you've got to do three in a row.
有人说你必须连续做三件事。
I know some Santas that just do, ho, ho, how are you?
我认识一些圣诞老人，他们只是说，嗬，嗬，你好吗？
In other words, they go right from a ho, ho into a sentence.
换句话说，它们直接从“ho,ho”变成一个句子。
Ho, ho, hello.
嗬嗬，你好。
Instead of doing all three.
而不是三件事都做。
There's different ways of doing it.
有不同的方法可以做到这一点。
Come up with your own little signature.
拿出你自己的小签名。
Have some fun with it.
玩得开心吧。
Discover Santa was a success.
发现圣诞老人是成功的。
It wasn't just the first national gathering of AORBS, it was an eye-opening experience for everyone.
这不仅仅是 AORBS 的第一次全国聚会，对每个人来说都是一次大开眼界的经历。
Being Santa Claus is a solitary job after all.
成为圣诞老人毕竟是一项孤独的工作。
As one Santa put it, "You can't just call a friend and go santaing together." But there they were, several hundred Santas, aglow with the promise of Santa fraternity.
正如一位圣诞老人所说：“你不能只是打电话给朋友，然后一起去圣诞老人。”但他们就在那里，数百名圣诞老人，因圣诞老人兄弟会的承诺而容光焕发。
It was like their Woodstock and it raised the profile of the organization, generating all kinds of news coverage.
这就像他们的伍德斯托克音乐节一样，它提高了组织的形象，产生了各种各样的新闻报道。
Tim turned AORBS into an official nonprofit.
Tim 将 AORBS 转变为官方非营利组织。
He assembled an interim board and drafted bylaws cribbed from the Kiwanis club.
他组建了一个临时董事会，并起草了抄袭基瓦尼斯俱乐部的章程。
And meanwhile, all the media attention was attracting new members.
与此同时，所有媒体的关注都在吸引新成员。
One of whom was Nick Trolli, the other embattled Santa from the beginning of the story.
其中一个是尼克·特罗利，另一个从故事一开始就与圣诞老人陷入了困境。
He'd been quietly plying his trade as a part-time Santa, unaware of the organization run by Tim.
他一直默默地从事着兼职圣诞老人的工作，并不知道蒂姆经营着这个组织。
I don't remember why but one day I just did a search of Santa on the Internet and I was like, well, wow.
我不记得为什么，但有一天我在互联网上搜索了圣诞老人，然后我就想，好吧，哇。
I think I might have been looking to replace a suit.
我想我可能一直想换一套西装。
But anyway, I did a search and I came up with Santa and then I found the Amalgamated Order of Real Bearded Santas.
但无论如何，我进行了搜索，找到了圣诞老人，然后我找到了真正的大胡子圣诞老人联合组织。
I said, well, gee, isn't that kind of cool?
我说，哎呀，这不是很酷吗？
Nick attended a meeting in New Jersey and immediately got involved.
尼克参加了新泽西州的一个会议并立即参与其中。
He joined the board and volunteered to help plan the next bigger Discover Santa convention.
他加入了董事会，并自愿帮助规划下一次更大规模的“发现圣诞老人”大会。
This was all in the Spring of 2007.
这都是2007年春天的事情了。
No one knew it then, but that was the high water mark of the Amalgamated Order of Real Bearded Santas.
当时没有人知道，但这已经是真正大胡子圣诞老人联合组织的最高水平了。
Less than a year later, the organization would descend into chaos, then split in two.
不到一年后，该组织陷入混乱，然后一分为二。
The trouble began just a few months after Nick joined.
尼克加入几个月后，麻烦就开始了。
When he started on the board, Nick clashed with Tim immediately.
当尼克开始加入董事会时，他立即与蒂姆发生了冲突。
Nick accused Tim of using AORBS to profit his own Kringle Group businesses, and he started whispering to some of the other Santas about it.
尼克指责蒂姆利用 AORBS 为自己的 Kringle Group 业务获利，他开始向其他一些圣诞老人低声谈论此事。
Then that summer, it was learned that Santa Tim had signed a contract with a small film production company that hoped to make a movie about the Santa convention and Tim's Santa school.
那年夏天，据悉圣诞老人蒂姆与一家小型电影制作公司签订了一份合同，希望制作一部关于圣诞老人大会和蒂姆圣诞老人学校的电影。
Tim signed contracts on behalf of his school and AORBS.
Tim 代表他的学校和 AORBS 签署了合同。
Both were paid $1,500 up front, with more coming if the movie ever got made.
两人的预付款均为 1,500 美元，如果电影拍成，还会支付更多费用。
It wasn't a lot of money, but it was enough to be considered a scandal.
虽然钱不多，但也足以被认为是丑闻了。
.
。
The dispute hit the board and eventually, Santa Tim resigned.
这场纠纷波及董事会，最终桑塔蒂姆辞职了。
In the fall out, several more board members resigned in solidarity.
在这场争吵中，又有几名董事会成员声援辞职。
Which meant that by order of succession, Santa Nick who had just joined that year, wound up president of AORBS.
这意味着，按照继任顺序，当年刚刚加入的 Santa Nick 将成为 AORBS 的主席。
Next thing I know, all of a sudden, Tim starts attacking me every which way I turned.
接下来我知道，突然间，蒂姆开始攻击我的各个方向。
And not just Tim, but his cronies like this nut case, Rick Erwin.
不仅是蒂姆，他的亲信也喜欢这个疯子，里克·欧文。
He called me brain damaged.
他说我脑子有问题。
He accused me of stealing.
他指责我偷窃。
And he got these people all riled up and he's got the California Santas all riled up.
他激怒了这些人，也激怒了加州的圣诞老人。
The reason the California Santas were all riled up is that they believe Santa Nick had essentially staged a coup, beginning with his whisper campaign against Tim.
加州圣诞老人们之所以如此愤怒，是因为他们相信圣诞老人尼克实质上是发动了一场政变，从他对蒂姆的耳语活动开始。
To them, this was a power grab plain and simple.
对他们来说，这是一次简单明了的权力争夺。
And to make matters worse, Santa Nick started doing some things that seemed very suspicious.
更糟糕的是，圣诞老人尼克开始做一些看起来非常可疑的事情。
He dropped the word "interim" from his title.
他从头衔中删除了“临时”一词。
He reincorporated the entire organization in another state.
他在另一个州重新组建了整个组织。
He never accounted for the treasury.
他从来没有算过国库。
And he installed another relatively new Santa, Jeff Germann, as his vice president.
他还任命了另一位相对较新的圣诞老人杰夫·格曼（Jeff Germann）担任副总统。
Which gave Jeff control over the Santa's online forum, Elf Net.
这让杰夫控制了圣诞老人的在线论坛 Elf Net。
Which is where dissident Santas were airing their grievances.
这是持不同政见的圣诞老人表达不满的地方。
Rick Erwin was one of those dissident Santas and he says things changed when Santa Jeff took over Elf Net.
里克·欧文是那些持不同政见的圣诞老人之一，他说当圣诞老人杰夫接管精灵网时，情况发生了变化。
That's when the bannings began.
那是禁令开始的时候。
Once the chat function had moved to his server, he controlled the chat from that moment on.
一旦聊天功能转移到他的服务器上，从那一刻起他就控制了聊天。
And any postings that were antithetical to Nick Trolli or Jeff Germann were deleted within hours.
任何与 Nick Trolli 或 Jeff Germann 相对立的帖子都会在几小时内被删除。
It was like Orwell's 1984 .
这就像奥威尔的《1984》。
The ministry of truth moved in and unwrote everything in the history books.
真理部介入并取消了历史书上的一切。
From Nick and Jeff's perspective, they were the ones facing a coordinated assault coming from Tim's cabal of rabid supporters.
从尼克和杰夫的角度来看，他们面临着蒂姆狂热支持者阴谋集团的协同攻击。
Jeff Germann says they had to defend themselves against nonstop rumors and innuendo.
杰夫·格曼说，他们必须抵御不间断的谣言和影射。
And pretty soon, this meant going head to head against the guy who came up with the idea for the organization in the first place, the guy who named it the Amalgamated Order of Real Bearded Santas, Santa Tom Hartsfield.
很快，这意味着要与最初提出该组织想法的人正面交锋，也就是将其命名为真正大胡子圣诞老人联合组织的人，圣诞老人汤姆·哈茨菲尔德。
Well, Tom decided to start posting on the message board publicly undermining stuff we were working on and causing dissension in the group.
好吧，汤姆决定开始在留言板上公开破坏我们正在做的事情并在小组中引起分歧。
And so, since I was in charge of the message board, the first thing I did when he published this was I deleted the thread that he started, and then I removed his access from the message board.
因此，由于我负责留言板，当他发布此内容时，我做的第一件事就是删除了他发起的帖子，然后删除了他对留言板的访问权限。
And let him know that this would be taken up with the board next time we meet to see about whether you get your access back or not.
并让他知道，下次我们开会时，董事会会讨论这个问题，看看你是否能重新获得访问权限。
Well, he didn't like that.
嗯，他不喜欢这样。
That's what made him mad about quitting.
这就是让他因为辞职而生气的原因。
Because I had the temerity to rebuke him and discipline him on our message board.
因为我冒昧地在留言板上斥责他、管教他。
Now, rebuke is not a word you hear in conversation that often, and Jeff used it three times.
现在，“责备”并不是你在谈话中经常听到的词，杰夫用了三次。
All that rebuking reminds you that although Santas are self described jolly gentleman, they also divide the world into naughty and nice.
所有这些斥责都提醒你，虽然圣诞老人自称是快乐的绅士，但他们也将世界分为顽皮的和善良的。
By the fall of 2007, lots of santas were being labeled naughty, and a vicious cycle developed.
到 2007 年秋天，许多圣诞老人被贴上了淘气的标签，恶性循环就此形成。
The more Santas who criticized Nick and Jeff, the more Santas got banished.
批评尼克和杰夫的圣诞老人越多，被驱逐的圣诞老人就越多。
Which led to more criticism, which prompted more banishment.
这导致了更多的批评，进而引发了更多的驱逐。
A siege mentality set in.
一种围攻的心态油然而生。
Eventually, the deposed Santas started their own forums, Santa Talk, which they called a refugee camp from AORBS.
最终，被废黜的圣诞老人创办了自己的论坛“Santa Talk”，他们将其称为 AORBS 的难民营。
Now each faction had its own mouthpiece, further fanning the flames.
现在各派都有了自己的喉舌，进一步煽风点火。
Each side accused the other of betraying the spirit of Santa Claus, of using the beard to line their own red velvet pockets.
双方都指责对方背叛了圣诞老人的精神，用胡子来衬托自己的红色天鹅绒口袋。
The conflict came to a head in January 2008, at a big AORBS meeting at Knott's Berry Farm in Beuna Park, California.
2008 年 1 月，在加利福尼亚州博纳公园诺氏浆果农场举行的 AORBS 大型会议上，冲突达到了顶峰。
This was the first time member Santas were meeting with the new board and many were looking for answers.
这是圣诞老人成员第一次与新董事会会面，许多人都在寻找答案。
One of those was Santa Rick, the dissident Santa you just heard comparing the situation to Orwell.
其中之一就是圣瑞克（Santa Rick），你刚刚听到的持不同政见的圣诞老人将这种情况与奥威尔进行了比较。
At the time, he was still lodge director for the Inland Empire AORBS chapter and he planned to record the board meet and greet on video.
当时，他仍然是内陆帝国 AORBS 分会的分会主任，他计划将董事会会议和问候录制成视频。
I showed up at the hotel and I walked up, there was a Santa standing near the desk talking to a couple of kids and their mom.
我出现在酒店，我走过去，有一位圣诞老人站在桌子旁边，正在和几个孩子和他们的妈妈说话。
And so I walked up to the desk.
于是我走到办公桌前。
I was going to ask where the meeting was and when he saw me, the Santa saw he, turned to me and said, hi, can I help you?
我正想问会议在哪里，当他看到我时，圣诞老人看到了他，转向我说，嗨，我可以帮你吗？
And I said, where's the Santa meeting?
我说，圣诞老人聚会在哪里？
And he kind of pointed up the stairs off the lobby and he said, why?
他指着大厅外的楼梯说，为什么？
And I said, I'm here for the meeting.
我说，我是来参加会议的。
Thanks.
谢谢。
And I turned around and started up the stairs.
我转身开始上楼梯。
And he said, where you going with that camera?
他说，你带着相机去哪儿？
And at that point I realized, he was either Nick Trolli or Jeff Germann.
那时我意识到，他要么是尼克·特罗利，要么是杰夫·格曼。
I'd never met either man personally, but I knew them online.
我本人从未见过他们，但我在网上认识他们。
And at that point I knew he was one or the other.
那时我就知道他是其中之一。
So I reached down and turned on my video camera and started recording.
于是我弯下腰，打开摄像机并开始录制。
Oh yes, I am.
哦，是的，我是。
Santa Nick No you're not, Rick.
圣诞老人尼克 不，你不是，瑞克。
I'm sorry to tell you, but this an open meeting, sir.
我很遗憾地告诉你，这是一次公开会议，先生。
I take it you're Jeff.
我猜你是杰夫。
No, I'm Nick.
不，我是尼克。
I'd like to speak with you.
我想和你谈谈。
Nick.
缺口。
Oh, you're Nick Trolli.
哦，你是尼克·特罗利。
Nice to meet you, Nick.
很高兴认识你，尼克。
Finally, meet you after all this time.
时隔这么久，终于见到你了。
And by that time we were at the top of the stairs and headed down the hallway.
那时我们已经到了楼梯顶，沿着走廊走去。
And he was met by his other board members, three other.
他会见了其他董事会成员，另外三名。
There were five Santas in the hallway.
走廊里有五个圣诞老人。
Myself and four AORBS board members.
我本人和四名 AORBS 董事会成员。
Nick Trolli and Jeff Germann stopped me.
尼克·特罗利和杰夫·格曼阻止了我。
Jeff Germann actually got in front of me and stopped me in the hallway.
杰夫·杰曼实际上挡在了我面前，在走廊里拦住了我。
Mr. Erwin here thinks he's going to film.
埃尔文先生认为他要拍摄。
No, you're not.
不，你不是。
Man 3 I got news for you, Mr. Erwin's already videotaping.
Man 3 我有消息告诉你，埃尔文先生已经在录像了。
This is for the membership.
这是针对会员的。
Man 3 That's fine.
男3 没关系。
I represent officially two of the four chapters in Southern California.
我正式代表南加州四个分会中的两个。
That's fine.
没关系。
Rick And this is an open meeting for the membership.
里克 这是一次面向会员的公开会议。
And I've been specifically--
我一直特别——
[INTERPOSING VOICES] Rick Listen, I'm videotaping this meeting.
[插话] Rick 听着，我正在录制这次会议。
No you're not.
不，你不是。
Rick I'm already videotaping this confrontation.
里克，我已经录下了这场对峙。
At this point on the tape, Santa Rick's camera is on, but dangling in his hand.
录像中此时，圣瑞克的摄像机已打开，但在他手中晃来晃去。
So all you can see is a jerky dash for the conference room until he is stopped by that group of Santas.
所以你只能看到他猛地冲向会议室，直到被那群圣诞老人拦住。
We get a waist level view of the large torsos gathering around Rick.
我们可以看到聚集在瑞克周围的巨大躯干的腰部视图。
Legs and round bellies, and at least one knotted wooden cane.
腿和圆肚子，以及至少一根打结的木手杖。
Another pair of legs wanders into the frame wearing knee breeches, red and white striped socks, and buckled shoes.
另一双腿走进画面，穿着及膝马裤、红白条纹袜子和带扣的鞋子。
The argument continues.
争论仍在继续。
The whole thing lasted about 30 seconds and I said, listen, I'm not going to argue with you about this.
整个事情持续了大约 30 秒，我说，听着，我不会和你争论这个。
And I turned to go on into the meeting.
我转身继续参加会议。
And as I went past Jeff German, he raised his arm and shoved me into the wall with all of my camera equipment, my tripod over my shoulder, I was carrying my camera.
当我经过杰夫·日尔曼身边时，他举起了手臂，把我推到墙上，我带着所有的相机设备，肩上扛着三脚架，我还带着相机。
And he bounced me off of the hallway wall.
他把我从走廊墙上弹了起来。
The shove felt round the world.
全世界都感受到了这种推动。
And at that instant, you can hear me, say, don't touch me again.
就在那一刻，你可以听到我说，不要再碰我。
Yeah, he says I attacked him.
是的，他说我袭击了他。
He says that I beat him up at Nick's behest.
他说我是在尼克的要求下打了他。
This is Jeff Germann, Nick's vice president, who disputes the entire story.
这是尼克的副总裁杰夫·格曼，他对整个故事提出了异议。
He said that I elbowed him.
他说我肘击了他。
He says I laid hands on him.
他说我把手放在他身上。
He says I punched him, which is obvious because when it was done he was on the floor with a broken nose and a broken leg.
他说我打了他，这很明显，因为打完后他躺在地板上，鼻子骨折，腿骨折。
Just kidding.
只是在开玩笑。
All that really happened is he pushed past me.
真正发生的事情是他推开了我。
And that's all that happened.
这就是所发生的一切。
OK.
好的。
So you are a big Santa?
那么你是一个大圣诞老人吗？
Jeff Germann Yeah, I'm just as big as Christmas.
Jeff Germann 是的，我和圣诞节一样大。
It's impossible to tell exactly what happened from the tape because of the waist level vantage point.
由于腰部高度的有利位置，无法从录像带中准确判断发生了什么。
Although each side says it proves their point.
尽管双方都说这证明了自己的观点。
Some kind of physical contact occurred.
发生了某种身体接触。
That much can be said from the way the camera shakes a little.
从相机轻微抖动的方式就可以看出这一点。
But more importantly, Rick gets free and marches into the meeting.
但更重要的是，里克获得了自由并走进了会议。
But one Santa knocked me into the wall, the big guy.
但一位圣诞老人把我撞到了墙上，那个大块头。
Really?
真的吗？
Rick Yeah.
瑞克 是的。
I've already been physically assaulted, but I'm not going to stop taping.
我已经受到过人身攻击，但我不会停止录制。
On the tape, the Santa Rick sets up in the corner.
录像带上，圣诞老人瑞克站在角落里。
You can see that the meeting hasn't started and the Santa's are milling around chatting.
你可以看到会议还没有开始，圣诞老人们正在闲聊。
Then Santa Nick storms in and makes the following demand.
然后圣诞老人尼克冲了进来，提出了以下要求。
I'm asking you one more time, please take the down camera and leave.
我再问你一次，请拿下相机走开。
On what authority?
凭什么权威？
Santa Nick On the authority AORBS rent this room.
圣诞老人尼克在 AORBS 当局租用了这个房间。
I'm sorry, you're going to have to quote the bylaws and you're going to have to ask all of the members to leave.
抱歉，您将不得不引用章程，并且您将不得不要求所有成员离开。
I'm here representing two of the four Southern California chapters.
我在这里代表南加州四个分会中的两个。
That's under question quite frankly, but I officially represent--
坦率地说，这是有问题的，但我正式代表——
Excuse me, this man is enforcing rules that do not exist.
对不起，这个人正在执行不存在的规则。
The hotel security guard takes just a few steps before he realizes he's in over his head.
酒店保安刚走了几步，就意识到自己已经无法应对了。
It's likely his training did not prepare him to walk into a room full of angry Santa Clauses.
很可能他所接受的训练并没有让他准备好走进一个满是愤怒的圣诞老人的房间。
For starters, they all look the same.
首先，它们看起来都一样。
It's hard to tell who's on whose side.
很难说谁站在谁一边。
He pauses, looks at all the big men with beards looking back at him, turns around, and goes for backup.
他停了下来，看着所有留着胡子的大个子都回头看着他，然后转身去支援。
In the stunned silence that follows, you can see a few arched white eyebrows around the room.
在接下来的令人震惊的沉默中，你可以看到房间周围有几根拱形的白色眉毛。
This tyranny must end, guys.
伙计们，这种暴政必须结束。
This tyranny must end.
这种暴政必须结束。
Jeff, I [UNINTELLIGIBLE].
杰夫，我[无法理解]。
Woman 1 You're Santa for God's sake.
女人 1 看在上帝的份上，你是圣诞老人。
This isn't the Night of the Long Knives, guys.
伙计们，这不是长刀之夜。
If you didn't quite catch it, Rick says, this isn't the Night of Long Knives.
里克说，如果你没听懂的话，这不是长刀之夜。
For those not up to speed on your Third Reich history, that's the day in 1934 when Adolf Hitler consolidated his control over the Nazi party by killing or jailing all of his enemies.
对于那些不太了解第三帝国历史的人来说，那是 1934 年的一天，阿道夫·希特勒通过杀死或监禁他的所有敌人来巩固他对纳粹党的控制。
Eventually, the Knott's Berry Farm hotel security chief shows up with two other guys and approaches Rick.
最终，纳氏草莓园酒店的保安主管和另外两个人出现并接近了瑞克。
I'm a supervisor of the hotel.
我是酒店的主管。
These folks are asking you to leave.
这些人要求你离开。
Gentleman back there is the one who booked the event.
后面那位先生就是预订这次活动的人。
He doesn't want you here, so you need to leave.
他不想让你在这里，所以你需要离开。
I mean I got three rules that I live life by.
我的意思是我有三个生活规则。
I won't be lied to or about, I won't be stolen from, and I will not be laid hands upon.
我不会被欺骗或欺骗，我不会被偷走，我也不会被触手。
And in my opinion, these guys violated all three of my core codes.
在我看来，这些人违反了我的所有三个核心准则。
And we went to war.
我们参加了战争。
The war was hard fought.
战争打得很艰苦。
Rick posted his video of the kerfuffle online sparking outrage.
里克在网上发布了这场混乱的视频，引发了愤怒。
Some Santas renounced their membership in protest.
一些圣诞老人放弃了会员资格以示抗议。
The rhetoric escalated, especially on the Santa forums, where Rick and others accused Nick of embezzlement.
言论不断升级，尤其是在圣诞老人论坛上，里克和其他人指责尼克挪用公款。
And Nick accused the breakaway Santa's of sabotaging the Discover Santa 2008 convention, calling them economic terrorists.
尼克指责脱离圣诞老人组织破坏 2008 年发现圣诞老人大会，称他们为经济恐怖分子。
And declaring that AORBS blood is on their hands.
并宣称他们手上沾满了AORBS的血。
Lawsuits were threatened back and forth on a regular basis.
经常受到来回威胁要提起诉讼。
And Nick told various Santas he was going to lodge complaints against them with the FBI.
尼克告诉各个圣诞老人，他将向联邦调查局投诉他们。
At a certain point, lines were crossed that no Santa would have thought possible.
在某个时刻，任何圣诞老人都认为不可能跨越界限。
A website appeared called Santa Check, which purports to be an independent watchdog group for parents, but appears to actually be a sub rosa propaganda campaign targeting Nick's enemies.
出现了一个名为“Santa Check”的网站，该网站声称是一个独立的家长监督组织，但实际上似乎是针对尼克的敌人的地下宣传活动。
One entry posted a still from a video of Santa Rick's birthday party.
其中一篇文章发布了圣瑞克生日派对视频的剧照。
The relatively harmless video shows Santa Rick being entertained by a belly dancer and features Rick's unfortunate title, "How Santa Got his Yuletide Log Back." At the top of the web page is Santa Check's tagline, "is your child safe on this lap?" This unfair insinuation is the lowest of blows, the equivalent among Santas of the nuclear option.
这段相对无害的视频显示圣诞老人瑞克正在被一名肚皮舞者娱乐，并以瑞克不幸的标题“圣诞老人如何找回他的圣诞日志”为特色。网页顶部是圣诞老人检查的标语：“你的孩子在这一腿上安全吗？”这种不公平的影射是最轻的打击，相当于圣诞老人的核选择。
The hardest thing to understand about this story is how it got to this point.
这个故事最难理解的是它是如何发展到这一步的。
The allegations and counter-allegations are so outlandish, that when I first started looking into all this it wasn't just difficult to figure out which side was right, I had a hard time understanding what actually happened.
这些指控和反指控是如此古怪，以至于当我第一次开始调查这一切时，不仅很难弄清楚哪一方是正确的，而且我很难理解到底发生了什么。
I spent weeks talking to Santas and reading their discussion boards trying to sort it out.
我花了几周时间与圣诞老人交谈并阅读他们的讨论板试图解决这个问题。
It wasn't easy.
这并不容易。
When I talked to the Santas, it was like the Israeli Palestinian conflict.
当我与圣诞老人交谈时，这就像以色列巴勒斯坦冲突。
Each side had its own distinct narrative about the history of the war, and the two narratives did not overlap.
双方对战争历史都有自己独特的叙述，两种叙述并不重叠。
In the end, here's what I think probably happened.
最后，我认为可能发生的事情是这样的。
Santa Tim's businesses had profited a little from AORBS, sure.
当然，圣蒂姆的企业从 AORBS 中获利了一点。
But then Santa Nick came in and he was drunk with power.
但后来圣诞老人尼克进来了，他被权力迷住了。
Then the other side overreacted, Nick quickly turned into a Santa Stalin, and the whole thing just evolved from there.
然后对方反应过度，尼克很快就变成了圣诞老人斯大林，整个事情就从那里演变而来。
It was the same dynamic that starts real wars.
正是这种动力引发了真正的战争。
The further people get drawn into a fight, the harder it is to back down.
人们越是被卷入争斗，就越难退缩。
The fact that this could happen to a group of Santas just proves it could happen to anybody.
事实上，这可能发生在一群圣诞老人身上，这一事实证明它也可能发生在任何人身上。
By last summer, AORBS membership plummeted as several local Santa leaders filed articles of separation from AORBS, citing Nick and Jeff's persecutory atmosphere and the un-Santa-like dialogue.
到去年夏天，几位当地的圣诞老人领袖以尼克和杰夫的迫害气氛以及不像圣诞老人的对话为由，提交了与 AORBS 分离的文章，AORBS 的会员数量急剧下降。
One Santa issued a statement calling for a Santa Claus congress in the spirit of the American Revolution.
一位圣诞老人发表声明，呼吁本着美国革命的精神召开圣诞老人大会。
Around the country, regional groups sprang up in the vacuum.
在全国各地，区域团体在真空中涌现。
Nick and Jeff were despots in a shrinking kingdom.
尼克和杰夫是一个日益萎缩的王国中的独裁者。
Soon they were the only active board members left, and the remaining members were still waiting for elections.
很快他们就成为仅存的活跃董事会成员，其余成员仍在等待选举。
When they eventually did hold elections, their war what the United Nations might call irregularities.
当他们最终举行选举时，他们的战争被联合国称为违规行为。
Nick and Jeff formed a nominating committee, but required their own approval over the committee's selections.
尼克和杰夫成立了一个提名委员会，但需要他们自己批准委员会的选择。
This is Santa Tom Irving, a board member at the time.
这是圣诞老人汤姆·欧文，当时的董事会成员。
They were looking for reasons to disqualify anybody who was nominated.
他们正在寻找理由取消任何被提名的人的资格。
There were several people nominated for president.
有几个人被提名为总统。
And everyone was disqualified.
并且所有人都被取消了资格。
Nick was the only name on the ballot.
尼克是选票上唯一的名字。
They found reasons to disqualify everybody who was up for first vice president.
他们找到了理由取消所有竞选第一副总统的资格。
Only Jeff Germann was on the ballot.
只有杰夫·格尔曼参加了投票。
You know, what it reminded me of is, what was it, Robert Mugabe?
你知道，它让我想起的是，那是什么，罗伯特·穆加贝？
Held the election in South Africa someplace and he was the only one on the ballot.
在南非某个地方举行选举，他是唯一参加选票的人。
To Santa Tim and his followers, AORBS no longer exists.
对于 Santa Tim 和他的追随者来说，AORBS 已不复存在。
What is called AORBS is an impostor, sidelined and irrelevant.
所谓的 AORBS 是一个冒名顶替者，被边缘化且无关紧要。
To Nick and Jeff, AORBS is still the home of the world's A-list Santas as they like to say.
对于 Nick 和 Jeff 来说，AORBS 仍然是他们喜欢说的世界一流圣诞老人的家。
And they insist they will have their day in court.
他们坚称他们将在法庭上度过美好的一天。
Recently however, the war slowed down a bit.
不过最近，战事稍微缓和了一些。
Mostly by virtue of seasonal logistics.
主要是凭借季节性物流。
All the Santas have been busy in their chairs twinkling their eyes at children and doing what Santas are supposed to do.
所有的圣诞老人都在椅子上忙碌着，眨着眼睛看着孩子们，做着圣诞老人应该做的事情。
And they don't have as much time for mischief.
而且他们没有那么多时间恶作剧。
Which is how it should be.
事情应该是这样的。
It was during the offseason that Santas were free to endlessly argue with each other.
在休赛期，圣诞老人们可以自由地无休止地互相争论。
That's when they lost sight of the larger picture.
那时他们就失去了大局观。
It takes a neutral Santa, some one like Tom Irving to see that.
只有像汤姆·欧文这样中立的圣诞老人才能看到这一点。
I look at it as a real lesson in what happens when you let your own ego get in the way of things.
我认为这是一个真正的教训，告诉你当你让自己的自我妨碍事情时会发生什么。
You know, I've never been a person with a real strong ego.
你知道，我从来都不是一个自我意识很强的人。
You've got to have a bit of that to be Santa Claus.
你必须具备一点才能成为圣诞老人。
You've got to have that kind of a personality where you're willing to step out into the world in front of people.
你必须有一种愿意在人们面前走进世界的个性。
It's like being an actor in a lot of ways.
从很多方面来说，这就像成为一名演员。
If you allow the ego to drive you, then you're doing it for the wrong reason.
如果你让自我驱使你，那么你这样做的原因就是错误的。
And that's what happened with these guys.
这就是这些人身上发生的事情。
I really believe that.
我真的相信这一点。
Back when I first met Santa Tim at his workshop, we talked about the origins of Santa Claus.
当我第一次在圣诞老人蒂姆的工作室见到他时，我们谈论了圣诞老人的起源。
What people often don't realize is that Santa Claus was always a more complicated character than today's rosy-cheeked do-gooder.
人们常常没有意识到，圣诞老人始终是一个比今天红润的行善者更复杂的角色。
The original tradition of Saint Nicholas included a diabolical counterpart, the guy you met if you were naughty.
圣尼古拉斯的原始传统包括一个恶魔般的对手，如果你顽皮的话就会遇到这个家伙。
This character goes by a lot of different names: Krampus, [UNINTELLIGIBLE], Belsnickel.
这个角色有很多不同的名字：坎普斯、[无法辨认]、贝尔斯尼克。
And he's also in red, but with horns, a tail, and a pitch fork.
他也是红色的，但有角、尾巴和干草叉。
Sound familiar?
听起来很熟悉吗？
Santa's flip side is the devil.
圣诞老人的另一面是魔鬼。
And it's not a coincidence that the devil is sometimes called Old Nick.
魔鬼有时被称为“老尼克”，这并非巧合。
The man in the red suit has always represented both sides of the coin, naughty and nice.
红西装的男人一直代表着硬币的两面，顽皮的和善良的。
This is what we're supposed to be reminded of during the darkest days of each year.
这是我们在每年最黑暗的日子里应该被提醒的事情。
We make mistakes and we sometimes do the wrong things, and so does Santa.
我们会犯错误，有时会做错事，圣诞老人也是如此。
And so maybe the story of AORBS is a Christmas parable after all.
所以也许 AORBS 的故事毕竟是一个圣诞寓言。
Josh Bearman in Los Angeles.
乔什·贝尔曼在洛杉矶。
In the two years since we first aired that story, AORBS has ceased to exist the way it was, a centralized group of Santas.
自从我们第一次播出这个故事以来的两年里，AORBS 已经不再像以前那样存在了，一个集中的圣诞老人团体。
The organization is still around, but 20 splinter groups have risen up.
该组织仍然存在，但已有 20 个小团体崛起。
The largest of those is FORBS, the Fraternal Order of Real Bearded Santas, which is where Santa Tim Conaghan ended up.
其中最大的是FORBS，即真正大胡子圣诞老人兄弟会，这也是圣诞老人蒂姆·科纳汉最终所在的地方。
[MUSIC- "GET BEHIND ME SANTA" BY SUFJAN STEVENS]
[音乐-苏夫扬·史蒂文斯的《圣诞老人在我身后》]
Back in a part of the mall that shoppers never go is an area that feels a lot like the backstage of a theater.
回到商场里购物者永远不会去的地方，这个区域感觉很像剧院的后台。
The walls are made of plywood.
墙壁是由胶合板制成的。
You wind around these hallways that are two stories high with doors that lead into the backs of the stores.
您绕着这些两层楼高的走廊蜿蜒而行，走廊的门通向商店的后面。
Turn a corner and you arrive at the security office.
拐个弯，就到了保安室。
There's a snug little room here with 43 TV screens, one for each of the cameras in the hallways and the parking lots, the roof and the loading dock.
这里有一间舒适的小房间，有 43 个电视屏幕，走廊、停车场、屋顶和装卸码头的每个摄像机都有一个屏幕。
The room is dark.
房间很暗。
Beverly Robertson watches the cameras and she likes it dark.
贝弗莉·罗伯逊看着镜头，她喜欢黑暗。
She tells me and my co-producer Wendy Dorr, that two or three times a day, her job includes helping people find their parked cars in the vast lots that surround the mall.
她告诉我和我的联合制片人温迪·多尔（Wendy Dorr），她的工作每天有两到三次，包括帮助人们在购物中心周围的广阔空地上找到停放的汽车。
Usually though when they come to me, my car has been stolen.
但通常当他们来找我时，我的车被偷了。
It's not where I parked it.
这不是我停的地方。
But usually, they have just forgot where they've parked.
但通常情况下，他们只是忘记了把车停在哪里。
About once a week, somebody who can't find their car actually accuses security of getting into the car and moving it to a different lot.
大约每周一次，找不到自己汽车的人实际上会指责保安上车并将其移至其他停车场。
We do have a lot of that, well, you've just moved my car.
我们确实有很多这样的东西，好吧，你刚刚移动了我的车。
I mean, like we have nothing better to do than go out and move your car.
我的意思是，就像我们没有什么比出去搬你的车更好的事了。
It's like we have everybody's sets of keys in our office.
就像我们的办公室里有每个人的钥匙一样。
Oh, well, this one's parked here.
哦，好吧，这辆车停在这里。
Let's go move it for them.
我们去帮他们搬一下吧。
No, we don't do that.
不，我们不这样做。
I go and wander around the mall with Beverly's boss, the head of security, Doug [UNINTELLIGIBLE] and one of the officers, Gary.
我和贝弗利的老板、安全主管道格（无法辨认）和其中一名警官加里一起在商场里闲逛。
Doug tells me about all the cases they get where a husband gets separated from his wife in the mall and then comes to security for help finding her.
道格向我讲述了他们遇到的所有案例：丈夫在商场与妻子走散，然后到保安处寻求帮助寻找她。
That's when the descriptions don't match anything they say.
那时的描述与他们所说的任何内容都不相符。
They don't know what their wives look like.
他们不知道自己的妻子长什么样。
They don't know what kind of hair they've got, haircut.
他们不知道自己的头发是什么样的，发型是什么。
You can say, is it down to their shoulders or is it up?
你可以说，这是他们的责任还是他们的责任？
What color is it?
它是什么颜色？
How tall is she?
她有多高？
And don't ask them what they've got on.
并且不要问他们穿着什么。
They could just say, she's wearing a blue coat.
他们只能说，她穿着一件蓝色外套。
And then they'll be wrong.
然后他们就错了。
They'll be wrong about that.
他们的想法是错误的。
While Doug and Gary and I were talking, Wendy hung back in the security office with Beverly.
当道格、加里和我谈话时，温迪和贝弗利一起呆在保安办公室里。
They were watching us on the various TV monitors.
他们在各个电视监视器上看着我们。
Though, I didn't know that at the time.
虽然，我当时并不知道这一点。
For about 45 minutes we've been tracking them on the lower level, and it was surprisingly easy.
大约 45 分钟以来，我们一直在较低层跟踪它们，而且过程出奇地容易。
I see my boss, my lieutenant, and Ira.
我看到了我的老板、我的中尉和艾拉。
And they're pointing in-- they're coming up the south end escalator.
他们指着——他们正在南端自动扶梯上来。
You can see the top of their heads.
你可以看到他们的头顶。
I mean you could zoom in.
我的意思是你可以放大。
Let's just say you zoomed in till you could literally see the freckles on top of your boss's head.
假设您放大，直到您可以真正看到老板头顶上的雀斑。
Yes, I mean you can if you want to.
是的，我的意思是如果你愿意的话你可以。
But it's just being funny.
但这只是搞笑而已。
Beverly's been working at the mall for 11 years.
贝弗利已经在商场工作了 11 年。
And for the last five years she's been here in dispatch, sitting at a desk, a foot away from the 43 little TV screens.
在过去的五年里，她一直坐在办公桌前，距离 43 个小电视屏幕一英尺远。
She can tilt the cameras up and down, or turn them left and right.
她可以上下倾斜相机，或左右转动相机。
Or zoom in using her keyboard and joystick.
或者使用键盘和操纵杆进行放大。
She's looking for kids who stray away from their parents, or play on the escalators, for groups of rowdy teens, for people who've fallen down.
她正在寻找那些远离父母的孩子，或者在自动扶梯上玩耍的孩子，一群吵闹的青少年，以及摔倒的人。
For anything on the floor that someone could trip over, for anything out of the ordinary.
对于地板上任何可能被人绊倒的东西，对于任何不寻常的东西。
Or anything that could lead to a lawsuit.
或者任何可能导致诉讼的事情。
Most the time it's fun.
大多数时候都很有趣。
You see stuff that you really sometimes don't want to see.
有时你会看到一些你真的不想看到的东西。
Like what do you mean?
就像你的意思是什么？
Beverly Robertson We watched this guy one day, we had a kiosk that was upstairs, and this guy was standing there.
贝弗利·罗伯逊 有一天，我们看到这个人，我们在楼上有一个售货亭，这个人就站在那里。
The whole time that he was standing there he was picking his nose and wiping his boogers on the counter.
他站在那里的整个过程中，一直在抠鼻子，在柜台上擦鼻屎。
And we were sitting back here laughing so hard that we couldn't stand it.
我们坐在这里笑得实在受不了。
But after the guy left and everything, we called the guy at the kiosk and told him, you need to get some sanitizer and kind of sanitize that desk.
但在那个人离开之后，我们打电话给售货亭的那个人并告诉他，你需要一些消毒剂并对那张桌子进行消毒。
And he's like, why?
他说，为什么？
And I said, well, he just wiped boogers all over your tables.
我说，好吧，他只是把你桌子上的鼻屎擦干净了。
This guy got really disgusted and threw up and it was just funny.
这家伙真的很恶心，还吐了，这很有趣。
But you do see some of the funniest stuff.
但你确实看到了一些最有趣的东西。
She told me that when she gets home from work, she has to let her eyes rest for a few hours.
她告诉我，当她下班回家时，她必须让眼睛休息几个小时。
So she can't watch much TV.
所以她不能看太多电视。
Beverly works 10 hour shifts, 5 days a week, from 7:00 AM to 5:00.
Beverly 每周工作 5 天，工作时间为 10 小时轮班，工作时间为上午 7:00 至 5:00。
And when she's working, she doesn't like to take a break.
当她工作时，她不喜欢休息。
Is it hard to not shop?
不购物很难吗？
Beverly Robertson No, I hate to shop.
贝弗莉·罗伯逊 不，我讨厌购物。
I'm not a big shopper at all.
我根本不是一个大购物者。
I've never been.
我从来没有去过。
I don't like shops.
我不喜欢商店。
It's not very hard for me at all.
这对我来说一点也不难。
Not hard at all.
一点也不难。
Are you getting your kids presents and stuff this Christmas?
今年圣诞节你给孩子准备礼物了吗？
Yes, but not here.
是的，但不在这里。
I usually get mine like at Walmart, or Kmart, stores like that.
我通常会在沃尔玛或凯马特之类的商店购买。
There are a few stores in here that I would go to, but there's a lot of high end stores that-- I work all the time, so I don't have any clothes anymore because I never go anywhere.
这里有几家商店我会去，但有很多高端商店——我一直在工作，所以我没有任何衣服了，因为我从不去任何地方。
I'm always at work and at home with my kids.
我总是在工作和在家陪伴我的孩子。
I don't buy clothes and shoes and stuff.
我不买衣服、鞋子之类的东西。
I have uniforms and that's it.
我有制服，仅此而已。
The best part of my day is going home and getting into a pair of blue jeans and a t-shirt.
我一天中最美好的时光就是回家穿上蓝色牛仔裤和 T 恤。
I mean that's just the best part of the day because you get out of the uniform.
我的意思是，那是一天中最美好的时刻，因为你脱下了制服。
Beverly likes it when it's busy, when the phone's ringing with people who need her help.
贝弗利喜欢忙的时候，喜欢电话铃响的时候，有人需要她的帮助。
The toughest part of the job seems to be fighting off boredom.
工作中最困难的部分似乎是与无聊作斗争。
We used to have a spider that would get on our cameras on the outside.
我们曾经有一只蜘蛛会在外面爬到我们的相机上。
It would get on the lens and you could zoom until you went straight through it.
它会粘在镜头上，你可以变焦，直到直接穿过它。
You zoomed out so much that it just goes right through it.
你缩小了太多，以至于它直接穿过了它。
I mean you can't see the spider anymore, but you know it's there.
我的意思是你再也看不到蜘蛛了，但你知道它就在那里。
We do all kinds of things in here when we get bored.
当我们感到无聊时，我们会在这里做各种各样的事情。
Beverly's leaving early today.
贝弗利今天要提前离开。
She lives in Spring Hill, which is about 20 minutes away.
她住在Spring Hill，距离酒店约有20分钟路程。
But it takes her about an hour because she goes home at rush hour.
但她大约花了一个小时，因为她回家的时间是高峰时间。
Last night when the snow started, she accidentally drove her truck into a ditch.
昨晚下雪时，她不小心把卡车开进了沟里。
She didn't get hurt, but she banged up her truck badly enough that she couldn't drive it today.
她没有受伤，但她的卡车撞得很厉害，以至于她今天无法驾驶。
So she's leaving early to catch a ride with a coworker.
所以她要早点出发去搭同事的车。
That's it.
就是这样。
I go home.
我回家了。
Wendy Dorr She clocks out by sticking her hand in some kind of a scanner, opens the doors to the loading dock, and walks outside.
温迪·多尔（Wendy Dorr） 她将手伸进某种扫描仪中打卡，打开装卸码头的门，然后走到外面。
So what's the first thing you're going to do when you get home?
那么回到家后你要做的第一件事是什么？
The first thing I'll do is put on a pair of jeans and a t-shirt.
我要做的第一件事就是穿上牛仔裤和 T 恤。
The second thing is me and my kids go to Walmart or something.
第二件事是我和我的孩子去沃尔玛什么的。
She always has to have something on Friday, so that's where I go.
她周五总是有事，所以我就去那里。
Well, our program was produced today by Jane Feltes and myself, with Alex Blumberg, Sarah Koenig, Lisa Pollak, Robyn Semien, Alissa Shipp and Nancy Updike.
好吧，我们今天的节目是由 Jane Feltes 和我本人以及 Alex Blumberg、Sarah Koenig、Lisa Pollak、Robyn Semien、Alissa Shipp 和 Nancy Updike 制作的。
Our senior producer's Julie Snyder.
我们的高级制片人朱莉·斯奈德。
Production help from Shawn Wen.
Shawn Wen 提供制作帮助。
Seth Lind is our production manager.
塞思·林德 (Seth Lind) 是我们的生产经理。
Music help from Jessica Hopper.
杰西卡·霍珀的音乐帮助。
[ACKNOWLEDGEMENTS] A personal note, before This American Life I spent a year reporting at a public elementary school on Chicago's West Side, Washington Irving Elementary.
[致谢] 个人说明，在《美国生活》之前，我花了一年时间在芝加哥西区的一所公立小学华盛顿欧文小学进行报道。
The principal who was at that school when I was there, Madeleine Maraldi, passed away this week.
我在那所学校的校长玛德琳·马拉迪（Madeleine Maraldi）本周去世了。
I was an education reporter for years and spent time in dozens of schools.
我担任教育记者多年，走访过数十所学校。
She was the best principal I ever saw.
她是我见过的最好的校长。
She had incredible savvy about which education programs would work for her school, but like all great principals, she was a great politician.
她对哪些教育项目适合她的学校有着令人难以置信的洞察力，但像所有伟大的校长一样，她是一位伟大的政治家。
To achieve things that few public schools ever achieve.
实现很少有公立学校能够实现的目标。
And of course, she was wonderful with kids.
当然，她对孩子们也很好。
She'll be missed by everybody who had contact with Washington Irving.
每个与华盛顿·欧文有过接触的人都会想念她。
Our website, thisamericanlife.org.
我们的网站 thisamericanlife.org。
This American Life is distributed by Public Radio International.
《美国生活》由国际公共广播电台发行。
WBEZ management oversight for our program by our boss, Mr. Torey Malatia.
我们的老板 Torey Malatia 先生对我们的项目进行 WBEZ 管理监督。
This is what he declared this year while standing under the mistletoe.
这是他今年站在槲寄生下宣布的。
I mean, I got three rules that I live life by.
我的意思是，我生活遵循三个规则。
I won't be lied to or about.
我不会被欺骗或被欺骗。
I won't be stolen from and I will not be laid hands upon.
我不会被偷走，也不会被人利用。
I'm Ira Glass, back next week with more stories of this American life.
我是艾拉·格拉斯，下周回来，带来更多关于美国生活的故事。
This American Life is produced in collaboration with WBEZ Chicago and delivered to stations by PRX The Public Radio Exchange.
《This American Life》与 WBEZ Chicago 合作制作，并由 PRX 公共广播电台传送到各电台。